WalkinWheels.com is a part of the HandicappedPets.com Family of Websites. We provide products, services, and support to the caretakers of eldery, injured, and special needs pets.
 

Your order will be charged by, and shipped by HandicappedPets.com.

 

  

 Shipping Policy
1 - We will make every effort to ship your order within 1 business day. Overnight and Second Day orders are usually done first.
2 - Whenever possible, we will send you a tracking number you can use to find out when your product will be delivered.
3 - We do not refund shipping charges for any reason. If your shipment is delayed by the carrier and you are entitled to a refund, you will need to deal directly with the carrier. If necessary, we will help you make a claim.
4 - Some items are drop-shipped directly from the manufacturer. Their policies and ship times may differ.
 

Items Not Received:
All items are shipped by a traceable method. This means that if you do receive your order, we can find out from the shipper where and when it was delivered. If you do not receive an item that UPS or the Post Office claims was delivered:

1 - Check with your neighbors. We have many cases where a neighbor has taken a package and forgotten to notify someone.

2 - If your package was left on your step and stolen, please file a police report. Send a copy of the report to your homeowners insurance company and the shipper. Your homeowners insurance may cover the cost of stolen items. If the shipper has a dishonest driver, this will alert them.

3 - If a complete investigation shows that we did not ship the package, we shipped it to the wrong address, or that we were at fault then we will re-ship it at our expense.

Note that if you signed a note for UPS or the Post Office saying they can leave packages at your door, then you also agreed not to hold them responsible if something is missing.

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Return Policy - Dog Wheelchairs

It is our intention that every Walkin’ Wheels user be happy with their wheelchair. If you experience problems, please call us. Often we can help with a simple adjustment. If you feel the cart is not for you, we can issue a RETURN MATERIALS AUTHORIZATION. Please note that carts returned without a return materials authorization will not receive credit.

RETURN MATERIALS AUTHORIZATION FORMS
Download and print the Return Authorization Forms:

Microsoft Word Format or Adobe Acrobat Format.

If necessary, you can get Adobe Acrobat Reader free here:

The Front Harness, The Rear Leg Rings, and the (optional) Walkin' Lift Rear Harness cannot be returned for hygiene reasons once it has been tried on the dog. The Walkin' Lift is useful without the cart, as a lifting harness to help your dog walk. Our optional handles are useful for this.

RETURNED UNOPENED: If you return the cart to us, unopened, with a Return Materials Authorization we will refund 95% of the cost of the entire cart, less shipping charges.

REFUSED DELIVERY: Please do not refuse delivery as UPS charges us for this. If you refuse delivery, you are entitled to a 90% refund, plus shipping charges.

RETURNED WITHIN 14 DAYS: If you try the cart and it does not work for your pet because of the design or fit, call us within 14 days from the day the cart is delivered to you. If we can’t correct it, we will issue you a return materials authorization and refund you up to 80% of the cart’s cost (less shipping). If refurbishing is needed due to scratches or wear, this will reduce your refund.

WITHIN 5 YEARS. The cart is warranted for one year against defects in workmanship (with the exception of normal wear and tear of the harness and wheels). If something breaks, please let us know and we will repair or replace the cart (at our option). You are responsible for all shipping charges.

Items that cannot be returned - Bottom Up Leash (Rear End Support Leash) & Diapers (including Mr.Peepers Wraps & Fancy Pants) cannot be returned.
 

Payment may be made by credit card where the credit card companies will guarantee security. In some cases, trade references or a bank check with funds drawn on a US bank may be required.

We'll gladly ship anywhere on the planet. You will be responsible, though, for shipping and handling charges. The shipping calculator on our shopping cart does not always accurately calculate for International shipping. Email us for a quote on international shipping or get the rate yourself at www.usps.com (post office site) or www.ups.com (UPS site). Our zip code is 03031. Our handling charge for international orders is $15.00.
IMPORTANT: Many countries charge taxes, duties, and import fees. You are responsible, and agree to find out if any additional charges apply and pay for all of these charges.  In addition, customs may hold your shipment for days before releasing it to be delivered.  Please do not expect us to know when customs will release your order.

 

Photographs:

 

Contact Information:

 

HandicappedPets.com
3 Bud Way, Suite 25
Nashua, NH 03063
Phone: (603) 577-8854 or (888) 811-PETS
Fax (603) 584-9349